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CPGRAM
 

Centralized Public Grievance Redress and Monitoring System (CPGRAMS) have been successfully implemented by this Department for all Central Ministries/ subordinate offices and undertakings for two years now. It was felt that customization of the existing CPGRAM to State Government requirements and making it available to them would facilitate their efforts to strengthen their public grievance redress and monitoring system.States of Haryana and Rajasthan had expressed interest and a therefore a pilot initiative was undertaken. Later State Government of Orissa also expressed its interest and replicated the CPGRAM in Orissa.

 
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