National e-Governance Service Delivery Assessment (NeSDA)

Information Technology led transformational impacts has been reshaping every walk of our lives. Digital India, flagship programme of the Government of India, has a vision to transform India into a digitally empowered society and knowledge economy. e-Governance in India, aligned to the Digital India programme, has enabled delivery of government services online, i.e. e-services, across the nation in every spectrum of the socio-economic sphere. In order to further boost the e-government endeavors at all levels of governance and also to embark on the journey for Digital Government excellence, National e-Governance Service Delivery Assessment (NeSDA) initiative has been undertaken by Department of Administrative Reforms & Public Grievances (DAPRG), Govt. of India.

NeSDA framework, launched in August 2018, was conceptualized with an overall objective to measure the depth and effectiveness of existing e-Governance service delivery mechanisms. This framework, based on the Online Service Index (OSI) of UNDESA eGovernment Survey, has been customized for the Indian federal structure and the e-Governance landscape of the States and UTs. NeSDA is first of its kind initiative in India.

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