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Executive Summary

The 29th Regional Conference on Good Governance with focus on Aspirational Districts was
organized at Bhopal from 10th – 11th Sep 2018 by the Department of Administrative Reforms
& Public Grievances (DARPG) in association with Department of Public Service, Govt of MP.
Delegates from 12 states and UT of Chandigarh participated and made presentations on the
use of ICT in the Education, Agriculture, Public service and Grievance Management, Citizen
centric services and other Good Governance initiatives by their state governments. The idea
was to share the best practices and specially the award winning practices among the
participating states.

The rapid proliferation of Information Technology, in terms of web application and mobile
outreach supported by Digital India programme has led to successful delivery of
Government to Citizens (G2C) services and improve the administration and monitoring of
departmental functions.

The success of Good Governance was illustrated by under mentioned projects in various
states.

    • The effectiveness of low cost technology model for promoting quality education
         specially among the government schools using web application/mobile app/LCD TV
         providing digital content in local language were presented by three Aspirational
         Districts of Bihar, Rajasthan and Chhattisgarh.

    • Gujarat and Punjab brought out the use of ICT and digital/social media for e-
         Governance in agriculture and bridge the gap between the farmer and consumer to
         ensure appropriate market for crops/vegetables. A novel initiative ‘Farming as a
         Service’ by a Tech start up from M.P. to provide mechanized farming tools on
         demand was noteworthy.

    • Delegates from Punjab, MP, Bihar and Jharkhand made presentations on the
         improvement in service delivery and grievance management achieved due to
         implementation of Acts on Public services and Grievance Redressal and use of IT to
         provide services in time bound manner. Special focus on increasing the touch points
         for delivery of citizen services and real time monitoring of performance using
         dashboard were also presented.

    • Under Good Governance Initiatives, Chhattisgarh presented the application of
         technology for successful implementation and monitoring of Garbage disposal
         management undertaken at Ambikapur Municipal Corporation. Successful
         implementation of concurrent audit of schemes and programmes for effective
         monitoring was illustrated by Meghalaya. Himachal Pradesh presented the execution
         plan of digital literacy mapping of government officials. NITI Aayog made an
         elaborate presentation on Transforming Aspirational Districts.

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