Page 6 - MGMG Special Issue July - Dec 2020

would give our countrymen a better future, she humbly sought resolution of her grievance calling it a
petty issue.

Action
Matter was taken up by the Senior Superintendent of Post Offices, Bengaluru East Division, Bengaluru
with the Postmaster, Yelahanka Post office. The articles were delivered to the security of the apartment
on 15.4.2020. The delivery staff was suitably instructed to make on-the-door delivery. Ms. Reethu
Ranganathan was contacted to ascertain the delivery of the articles, which she confirmed.

Citizen’s Response/ Satisfaction
Ms. Reethu Ranganathan expressed her gratitude in the following words: -
“Honourable Prime Minister and team,
My heartfelt gratitude to all for a super fast closure of my grievance. It truly is a great feeling of pride to
be associated with a dedicated team led by a powerful leader, all working towards the betterment of
India. Our country is sure to stand out as a strong nation under your continued leadership. Thank you
once again”.

C

Registration No: PMOPG/E/2020/0302263

Date of Filing: 14th April, 2020 Date of Redressal: 18th April, 2020

Issue: The employer’s request for fund to pay the salaries of his employees during lockdown period.

Grievance
Naresh Chetan, Director of Zaveri Bros Diamonds and Gold Pvt. Ltd. reminded the Hon’ble Prime
Minister that his Government has announced a number of measures to help small entrepreneurs like
them to overcome the crisis, including from the RBI to help businesses overcome cash flow. He thought
that it would help him in meeting his financial commitments for salaries of staff, Credit card payments
and Rents. He had an impeccable record with his Banker namely BOI in Coimbatore for the last 15+
years, he said. He needed funds to pay previous month’s salary and had used all funds lying in his saving
account and paid salaries to his employees on the 5thof April. He contacted his bank and was informed
that 20% of working capital could be provided to his company as emergency Covid-19 fund. Then
started his nightmare, he said, as his bank started to demand multiple documents and auditor certificates

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