Page 4 - MGMG- Special Campaign -2.0

Special Campaign 2.0, 2022

1. Introduction

The Ministry of Personnel, Public Grievances and Pensions has launched a
Special Campaign in 2021 for timely and efficacious disposal of pending matters
in the Government of India. The Department of Administrative Reforms & Public
Grievances (DARPG) was in charge of monitoring and executing the campaign. A
dashboard for the same has been created to ensure its smooth implementation.
This initiative was to strengthen and promote citizen centric governance by
addressing Public Grievances, References forwarded by the Members of
Parliament, State Governments, and various other Subordinate bodies under
the government. The campaign also focused on the ‘Swachhta aspect’ for the
ministerial offices. This included screening of documents (of temporary nature)
and disposal of inessential scrap material and obsolete items for better
cleanliness of office spaces. Additionally, the nodal officers were required to
keep a check on the resolution of pending cases and send weekly reports to the
DARPG.

Following which a third-party assessment was conducted by QCI to review the
cleanliness and the initiatives undertaken by the departments/ministries. A
report was compiled along with a flipbook highlighting the best practices. A film
on realization of Honorable PM’s vision has also been prepared. The success of
the Special Campaign for Disposal of Pending Matters (2nd Oct-31st Oct 2021)
was mentioned by the Honorable Prime Minister of India in the 84th edition of
“Mann Ki Baat” on 26th Dec 2021.

While the activities of the Special Campaign are implemented on regular basis,
an achievement to highlight is that every Ministry/Department devotes 3 hours
per week to Swachata. The success of campaign is highlighted by the efficient
management of space and bringing pendency down by significant margin. For
instance, 12 lac sq.ft. of space was freed in one of the missions, scrap worth of
Rs 62 crore was disposed off, pendency in MP’s references, PG cases,
Parliamentary assurances was brought down along with many more to quote.

Department of Administrative Reforms and Public Grievances 3