Sevottam

Sevottam is a generic framework for achieving excellence in public service delivery. It comprises of 3 modules namely, Citizen’s Charter, Grievance Redressal Mechanism and Capability Building for Service Delivery. As part of the Strategic plan for Capability Building towards implementing Sevottam Quality Management System, a Scheme for Strengthening of State ATIs/CTIs has been implemented during the 12th Five Year Plan 2012-2017 in Training Institutions in 10 States. This Scheme has been extended for a further period of 3 years till 31.03.2020 and now for another period of a year upto 31.03.2021. The Scheme is presently under review in the Department.

Title	Download	Link
User Manual for SQMS	User Manual for SQMS (1.27 MB)
Sevottam Framework and its implementation in ICDS	Sevottam Framework and its implementation in ICDS (5.16 MB)
2nd Sevottam Workshop - Oct. 18-19, 2011		View More
Sevottam a continuing journey	Sevottam a continuing journey (399.25 KB)
Sevottam Guidelines Sept-2011	Sevottam Guidelines Sept-2011 (2.74 MB)
Sevottam Model	Sevottam Model (456.91 KB)
Brochure of Sevottam	Brochure of Sevottam (4 MB)
ARC on Sevottam and Seven Step Model	ARC on Sevottam and Seven Step Model (37.64 KB)
IS 700 Standard	IS 700 Standard (83.62 KB)
Training Manual	Training Manual (2.41 MB)
Guidelines on sevottam compliant citizen charter and GRM - August 2010	Guidelines on sevottam compliant citizen charter and GRM - August 2010 (1.24 MB)
IIPA report on Citizen Charter	IIPA report on Citizen Charter (232.41 KB)
IIPA report on Grievance Redress Mechanisam	IIPA report on Grievance Redress Mechanisam (363.85 KB)
IIPA Report on Information & Facilitation Counter	IIPA Report on Information & Facilitation Counter (380.06 KB)
Citizen Charter of Food & Consumer welfare Dept, Govt of Orissa	Citizen Charter of Food & Consumer welfare Dept, Govt of Orissa (179.56 KB)
UM for Implementation of QMS in Food Supplies Consumer Welfare Dept Govt of Orissa	UM for Implementation of QMS in Food Supplies Consumer Welfare Dept Govt of Orissa (9.09 MB)