Menu

Sevottam

Sevottam is a generic framework for achieving excellence in public service delivery. It comprises of 3 modules namely, Citizen’s Charter, Grievance Redressal Mechanism and Capability Building for Service Delivery. As part of the Strategic plan for Capability Building towards implementing Sevottam Quality Management System, a Scheme for Strengthening of State ATIs/CTIs has been implemented during the 12th Five Year Plan 2012-2017 in Training Institutions in 10 States. This Scheme has been extended for a further period of 3 years till 31.03.2020 and now for another period of a year upto 31.03.2021. The Scheme is presently under review in the Department.

Title Download Link
User Manual for SQMSUser Manual for SQMS (1.27 MB) pdf
Sevottam Framework and its implementation in ICDSSevottam Framework and its implementation in ICDS (5.16 MB) ppt
2nd Sevottam Workshop - Oct. 18-19, 2011View More
Sevottam a continuing journeySevottam a continuing journey (399.25 KB) pdf
Sevottam Guidelines Sept-2011Sevottam Guidelines Sept-2011 (2.74 MB) pdf
Sevottam ModelSevottam Model (456.91 KB) pdf
Brochure of SevottamBrochure of Sevottam (4 MB) pdf
ARC on Sevottam and Seven Step ModelARC on Sevottam and Seven Step Model (37.64 KB) pdf
IS 700 StandardIS 700 Standard (83.62 KB) pdf
Training ManualTraining Manual (2.41 MB) pdf
Guidelines on sevottam compliant citizen charter and GRM - August 2010Guidelines on sevottam compliant citizen charter and GRM - August 2010 (1.24 MB) pdf
IIPA report on Citizen CharterIIPA report on Citizen Charter (232.41 KB) pdf
IIPA report on Grievance Redress MechanisamIIPA report on Grievance Redress Mechanisam (363.85 KB) pdf
IIPA Report on Information & Facilitation CounterIIPA Report on Information & Facilitation Counter (380.06 KB) pdf
Citizen Charter of Food & Consumer welfare Dept, Govt of OrissaCitizen Charter of Food & Consumer welfare Dept, Govt of Orissa (179.56 KB) pdf
UM for Implementation of QMS in Food Supplies Consumer Welfare Dept Govt of OrissaUM for Implementation of QMS in Food Supplies Consumer Welfare Dept Govt of Orissa (9.09 MB) pdf

RELATED LINKS