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भारत सरकार
GOVERNMENT OF INDIA
कार्मिक मंत्रालय, लोक शिकायत और पेंशन
MINISTRY OF PERSONNEL , PUBLIC GRIEVANCES AND PENSIONS
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हिन्दी
प्रशासनिक सुधार और लोक शिकायत विभाग
Department of
Administrative Reforms &
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Sevottam
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User Manual for SQMS
User Manual for SQMS (1.27 MB)
Sevottam Framework and its implementation in ICDS
Sevottam Framework and its implementation in ICDS (5.16 MB)
2nd Sevottam Workshop - Oct. 18-19, 2011
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Sevottam a continuing journey
Sevottam a continuing journey (399.25 KB)
Sevottam Guidelines Sept-2011
Sevottam Guidelines Sept-2011 (2.74 MB)
Sevottam Model
Sevottam Model (456.91 KB)
Brochure of Sevottam
Brochure of Sevottam (4 MB)
ARC on Sevottam and Seven Step Model
ARC on Sevottam and Seven Step Model (37.64 KB)
IS 700 Standard
IS 700 Standard (83.62 KB)
Training Manual
Training Manual (2.41 MB)
Guidelines on sevottam compliant citizen charter and GRM - August 2010
Guidelines on sevottam compliant citizen charter and GRM - August 2010 (1.24 MB)
IIPA report on Citizen Charter
IIPA report on Citizen Charter (232.41 KB)
IIPA report on Grievance Redress Mechanisam
IIPA report on Grievance Redress Mechanisam (363.85 KB)
IIPA Report on Information & Facilitation Counter
IIPA Report on Information & Facilitation Counter (380.06 KB)
Citizen Charter of Food & Consumer welfare Dept, Govt of Orissa
Citizen Charter of Food & Consumer welfare Dept, Govt of Orissa (179.56 KB)
UM for Implementation of QMS in Food Supplies Consumer Welfare Dept Govt of Orissa
UM for Implementation of QMS in Food Supplies Consumer Welfare Dept Govt of Orissa (9.09 MB)
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Library in e-Granthalaya