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C.M. HELPLINE– Principal Features

Online Grievance Registration                                                                      Online Action and Redressal

C Online Grievance Status                                                       Department Login                                D
I                                                                                                                               E
                                                                                                                                P
T Online Grievance                                                                                                              A
                                                                                                                                R
I ??.??. ?????????                                                                                                              T
                                                                                                                                M
Z ‘1905’                                                                                                                        E
                                                                                                                                N
E                                                                                                                               T

N

                               ? Real time update of complaint at CM office

Online Citizen Feedback / Suggestion ? Citizen can submit complaint over call and Website Portal   MIS Reports & Dashboards

                                                         ? Less paper application work

                               ? Central repository for all complaints registered in state

                               ? Real time complaint status is available online for citizens

                               ? Enquiry report are available online to all officers in hierarchy

                               ? Provision of sharing feedback and suggestions
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