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Day- 2: (11.12.2018)
10:00-11:00 Session – IV [Presentations on PM/NCEG/CAPAM Awarded Initiatives]
10:00-10:20: Unnayan Banka - Reinventing Education Using Technology by Shri Ahsan, DPO, Department of

Education, District Banka, Bihar
10:20-10:40: Padhe Dantewada - Likhe Dantewada, by Shri Pranith Simha, Bachpan Banao, NGO Partner, Dist.

Dantewada, Chhattisgarh
10:40-11:00: Unified Agriculture Markets by Shri Manoj Rajan, Secretary, Market Reforms and Cooperative

Department, Karnataka
11:00-11:20: SAMRAKSHANE by Shri Shakeel Ahmed, Project Director, HRMS and Shri Samartharam N R,

Technical Director, NIC, Centre for e-Governance, Government of Karnataka
11.20-11.50 Tea
11:50-13:30: Session –V [Presentations on Citizen-Centric Services]

11:50-12:10: Advantages accrued from Root Cause Analysis of Grievances and Way Forward suggested for States
by Ms. Apoorva Prakash, Project Manager, Quality Council of India

12:10-12:30: Samadhan Ek Din and CM Helpline by Shri B. Chandrashekhar, Executive Director, State Agency for
Public Services and Secretary to CM, Madhya Pradesh

12:30-12:50: Efficient Waste Management in Goa by Shri Dominic Fernandes, OSD, Solid Waste Management, and
Shri Ganesh Kandaswamy, Director, Solid Waste Processing Plant, Department of Science and
Technology, Goa

12:50-13:10 Project 2nd innings by Shri Vijay Kharadi District Collector, Dahod, Gujarat

13:10-13:30 Promotion of Digital Payments in Daman by Smt. Charmie Parekh, SDM, Daman

13.30-13:55: Valedictory Session
13.30-13.40: Address by Shri V. Srinivas, Additional Secretary, Department of Administrative Reforms &

Public Grievances, Govt. of India
13.40-13.50: Address by Shri K.V. Eapen, Secretary, Department of Administrative Reforms & Public

Grievances, Govt. of India
13.50-13.55: Vote of thanks by Dr. Ram Mohan, Professor, IMG, Thiruvananthapuram, Kerala

14:00-14:30 Lunch
14.30-17:30 Field Visit

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