Page 5 - MGMG July- December 2023

5. For effective monitoring, State wise and Ministry wise dashboard has been enabled on the
portal. Through the intuitive dashboard state/district wise applications, pendency,

approvals, rejections, disposal time taken, Fee and Charges etc can be viewed and problem
areas attention needing can be identified.
6. The 8x6 customer support helpdesk (from 10 AM – 6 PM, on working days – Monday to
Saturday), is provided to support applicants and other stakeholders through number 0755-
2700802 and email ‘support@gatishaktisanchar.gov.in’
7. Contact details of Nodal Officers of States/UTs as well as DoT field units are also displayed
on the portal to facilitate applicants to connect with the concerned authorities for any
clarifications/issues.
8. All RoW related Acts, Circulars, guidelines, presentations, circulars etc. are also made
available on the portal. Applicants can also view Application Fee and Documents needed by
different States/UTs at one place for each type of RoW applications.
9. FAQs and Help section provide vital information in structured form to the portal users.
Advantages
1. For Telecom Service Providers (TSPs), Infrastructure Service Providers (IPs) and
Internet Service Providers (ISPs)
? Applying for RoW permission for any state of India at one single place

2