प्रशासनिक सुधार और लोक शिकायत विभाग Department of 
Documents and Reports
| Title | Download | Link |
|---|---|---|
| Grievance Analysis Reports for 20 Ministries or Departments | View More | |
| Proceedings of Workshop on Social Accountability Mechanisms | Proceedings of Workshop on Social Accountability Mechanisms (22.62 MB)  | |
| The e-Office Framework - A Way Forward for the Government | The e-Office Framework - A Way Forward for the Government (807.76 KB) | |
| Government Process Architecting Framework | Government Process Architecting Framework (1.71 MB) | |
| Proceedings of Workshop on Innovation | Proceedings of Workshop on Innovation (234.96 KB) | |
| Note on Social Entrepreneurs | Note on Social Entrepreneurs (317.52 KB) | |
| 2013 Cause for Applause : Award Winning Case Studies | ||
| International Symposium on Excellence in Public Service/ Public Administration | International Symposium on Excellence in Public Service/ Public Administration (3.11 MB) | |
| Second Administrative Reforms Commission Reports | View More | |
| Civil Services Survey 2010 | Civil Services Survey 2010 (1.17 MB) | |
| Status of Governance Report - Framework | Status of Governance Report - Framework (749.7 KB) | |
| Status of Governance Report - Toolkit | Status of Governance Report - Toolkit (1.2 MB) | |
| Internal Control & Risk Management - Framework | Internal Control & Risk Management - Framework (668.14 KB) | |
| Internal Control & Risk Management - Manual | Internal Control & Risk Management - Manual (3.21 MB) | |
| Social Accountability | Social Accountability (9.45 MB) | |
| Other Reports | View More | |
| Adoption of Self Certification | Adoption of Self Certification (490.52 KB) | |
| 2013 Cause for Applause Award Wining Case Studies | 2013 Cause for Applause Award Wining Case Studies (131.72 MB) |
