Page 6 - MGMG-Jul-Dec 2022

accountability of the officers has resulted in a faster process. Transactions and beneficiaries have
increased by more than 200%. High-level analytics for authorities/stakeholders to analyze maximum
information in minimum time. Easy way to keep a regular track on the eligibility of particular
beneficiaries and auto cancellation in case of non-eligibility. The manual process make the
beneficiary to depend on the government or dealing clerk but after the project, the human interface
has been removed and gives access to anyone to avail of the benefits. Only a manual feedback
mechanism was available which was very limited and restricted to a few in numbers. The project has
given feedback options after every application without coming to the government office.

PROJECT STRATEGY

(I) Baseline Study and Stakeholder Consultation

1. Co-ordination: The very first step we take is to coordinate with all the departments head/office
heads.

2. Meetings: During the whole development process, we had several convergence meetings with
various departments.

3. Demonstration: In all the meetings, a demonstration is given to continuously improve the system.

4. Regular feedback : Regular feedback has been taken from all the departments to improve the
projects. Conducted ‘Village Level Chaupal’ at every village to get feedback from all the
stakeholders.

(II) IDENTIFICATION OF PROBLEMS

Taking all departments on a single platform. Creating criteria according to schemes in a single
system. Setting eligibility of a beneficiary for multiple schemes. Resistance to adopting a new system
by departmental personnel, as the old system makes them powerful to choose. Hence they are
unwilling to switch the system. Access to technology and Digital Literacy in the interior area of the
district was a challenge.

(III) ROLL OUT/IMPLEMENTATION MODEL

We adopted phase wise roll out plan firstly we onboarded 5 departments and 2 schemes of each
department, then onboarded real-time beneficiaries data and find at least 10 beneficiaries in each
scheme. Then we tested all data and cross check the data, after that we trained the users, stakeholders,
nodal officers etc. Set up technical support team, dedicated helpline number and SPOC. We also

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