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Use of restrictive classification for 13.5 157-158
printed reports etc 159
14.1 159
14 Chapter- 14 14.2
Annual Action Plan & Citizen’s 14.3 159-161
/Client’s charter 14.4 161
14.5 162
Annual Action Plan 14.6
Citizen’s/client’s Charter 14.7 162-163
Public Grievances Redressal 163
Mechanism 15.1 163
The main guidelines on Grievance 15.2 164
Redressal 165
15.3 165
Central Public Grievance Redress
and Monitoring system 15.4 166-171
(CPGRAMS) 16.1
Issues not taken up for Redressal 16.2 172-178
of Grievances
Machinery and work relating to 178-179
Public Grievances 180
Appendix 14.1 180
Cover page of Citizens Charter 180
15 Chapter- 15
eOffice Digitization Framework

e-office
Digitization Framework
Phase of Digitisation Process
Phase1: Plan
Phase 2: Prepare
Phase 3 : Implement

15.3 Digitisation Process
Mode of Scanning
Scanning Specifications & Format
Entry of the Metadata
Storing the scanned documents
Guidelines, Standards & procedure
Guidelines for Metadata
Guidelines for Storage and
Storage format
Guidelines for maintaining
Quality Control
Security guidelines
User Training
Integration into eOffice

16 Chapter- 16
Inspection

Purpose and periodicity
Simplification of the process of
inspection

VIII